Recent Changes to Email systems

Dear New Management, The previous emails setup was working quite well. I personally had very few issues and once I onboarded my customers into SpamExperts, they were quite happy.

Now in the past few days - since you decided to remove both Mailchannels and SpamExpert I am dealing with more complaints and issues than I have had in the entire time I have been with Brixly.

As no information was provided about the ‘new better system’ I have been scraping the internet to find out about Mailscanner, having only found out it was the new default by jumping into cPanel. Not a great experience.

I am sure that moving to a free open source system is much more cost-effective than paying for SpamExperts - and if it works, and suitable levels of documentation and customisation is provided then I have no issue. But that doesn’t seem to be the case so far.

The loss of Mailchannels is proving to be a serious issue, for me at least. I have clients who are almost unable to operate as the server IP I am on is on multiple block lists and blacklists and has been completely barred by Microsoft - meaning no emails to anyone or any business on 365. I would love to know what Mailchannels has been replaced with? In your own words from the brief note in the changelog ‘We’re moving to a new solution which will provide better email delivery rates and higher reliability’ - is the new solution no solution at all? Just send email from the server? Sadly, neither of these promises seems to have come through - but maybe these are interim issues, or teething problems? I don’t know as we haven’t had any information.

This isn’t a great start. Can I ask that you communicate with your customer base, let us know what is happening, as Brixly has done so well in the past.

As things stand, I am sure I am not the only one wondering if this is setting the tone for how things might continue to go from here.