New

Improved

Announcement

We are incredibly pleased to announce that the WordPress Toolkit is now available from within WHM, providing you centralised control over your WordPress installations.

This additional functionality has been added to your account completely free of charge!

From within WHM, you are now able to perform smart-updates to themes and plugins, clone your WordPress installations entirely, or create staging sites for your clients with ease!

Please note, that this functionality is only available to reseller clients on a Reseller Pro plan or higher, and is exclusively available to cPanel.

We have a page of our website which explains the benefits here...

https://brixly.uk/wordpress-management/

Please note, if you are not a reseller client and instead, have a single cPanel account or Premium Hosting account you still have full and unrestricted access to the WordPress Toolkit directly from within cPanel!

Advanced Management

Install plugins or themes, even directly from WordPress.org; activate, deactivate, manage, or delete them per website or in bulk across some or all of your sites.

Feature Testing and Staging

Clone any existing site to a completely safe staging area on it's own database in order to experiment, then sync back to your live website when you’re ready.


Additional Security

Scan and harden all of your websites against security risks using updates based on recommendations from WordPress community experts.

Smart Updates

Automatically test updates for themes, plugins, languages, and WordPress itself in a completely safe environment at no risk to your live website.

August 11th 2022

New

We have recently seen a number of scenarios where clients are requesting extensions to services, where a service is heavily overdue.

As such, we have added the following article, which we hope will answer any questions in relation to extension requests, or overdue services or invoices.

https://support.brixly.uk/en/knowledgebase/article/i-am-unable-to-pay-my-bill-in-time-are-you-able-to-provide-an-extension

August 11th 2022

Improved

Announcement

We are pleased to confirm cPanel is now available in Singapore for both Reseller Hosting and shared hosting.

This can be purchased through the website immediately.

August 8th 2022

Price Change

Due to an increase in costs by our upstream registrars, we have now updated our .com domain name pricing.

The new pricing for .com domains is now £10.29

For resellers who receive a 10% discount on all domain pricing, will continue to receive the 10% discount moving forward but on the new pricing. As such, you may need to forward those cost increases on to your own clients.

The changes will take place immediately for any domains that don't have an existing invoice raised.

August 4th 2022

Announcement

We are no longer accepting new orders in the Singapore location due to a temporary problem with stock.

August 1st 2022

Announcement

We are currently relocating our office, and as such our telephone lines are currently unavailable.

The move should be complete by 1st August, at which point our telephone service will be resumed.

July 22nd 2022

Improved

We have made some minor changes to the user interface of our Affiliates page.

However, in addition we have added a number of designs / banners for you to use to improve your affiliate marketing!

These are available immediately from within our client area...

https://client.brixly.uk/affiliates.php

June 29th 2022

New

Feature Request

Announcement

I just wanted to reach out to you as we have some exciting news relating to a product we have just launched!

I appreciate the following is a little lengthy, so apologies in advance! I would really appreciate it if you could spare me just 5 minutes to have a full read-through, as I think this may be of interest.

We have recently launched a Premium Reseller 💎 service, which was an idea/concept originally discussed through our feedback/feature request portal, and has been in the development and planning stages for close to a year now (a long time, right?!)

In fact, irony has it that our NVMe cloud platform (where your sites are hosted currently) was originally built for this exact product all those moons ago!

The honest truth, though, was that the improvements to the infrastructure were so significant that it only seemed fair (although, commercially, slightly crazy!) to introduce those benefits to every single existing client - it's for that reason we introduced the cloud infrastructure rollout to all clients some time back. We also chose to do so without an increase in cost.

Of course, this introduced a new challenge! If we were improving the infrastructure for everyone, how do we, as a business, segment a 'Premium' offering from the rest of our range of services?

We spent many, many months speaking to clients and listening to feedback. The path became very clear - our Premium Reseller wasn't to be based on a 'Premium Infrastructure', but instead to provide a core focus on service and a solution that builds long term, solid partnerships.

As such, our Premium Reseller hosting introduces the following key benefits...

4 Cores / 4GB RAM per account

Let's face it - the resource limits for our Reseller Pro plans are already far higher than the industry standard. However, our Premium Reseller solution will offer double the resources on each and every account.

Currently, the sites not hitting their limits won't see much of a 'performance' gain. But for those 'heavier' sites, you have significantly more breathing room to ensure things run smoothly.

For agencies that specialise in e-commerce, this sets us worlds apart from any other provider on the market.

6x Daily Backups

Our existing Pro plans include daily backups as standard and always will.

However, we realise that there are certain scenarios where disaster recovery from 24 hours prior can be crucial. Especially for e-commerce or transactional sites/applications.

For this reason, our Premium Reseller plan will introduce backups not once daily but backups six times a day.

In addition, you will be able to create on-demand 'snapshots' of an account, which is ideal, for example, before working on some significant changes to a site / running updates, etc.

Free WHMCS Licence

We have decided to throw in a WHMCS Starter licence completely free.

If you don't know what WHMCS is just yet, it's basically a billing system, client area and full-featured automation system that allows you to run your hosting business on auto-pilot.

It's suitable for development/web agencies too!

PCI Compliance

The Premium Reseller plans come with full support concerning PCI compliance scans and reports, which is a requirement in some cases when accepting payments online (especially for those e-commerce clients!).

Priority Support

Any Brixly account holder with an active Reseller Premium account will have automatic and direct access to 'Premium Support'.

Essentially, all tickets raised to our support team will be marked as 'urgent' and will be handled ahead of the support queue.

In addition, tickets flagged with this priority will be handled directly by our Senior Support staff and, in many cases, will skip our front-line support entirely.

Exclusive Telephone Support

I will be honest here - the thought of telephone support has always been terrifying and has always been something we wanted to avoid! There is a good reason for this, however.

The truth is, our team is efficient - very efficient, and part of that boils down to the way in which support is handled. Our ticket system has been heavily tweaked and refined over the years, improving our response times significantly. Our growth has only aided our response times and support quality rather than having an adverse effect. In our opinion, quite the achievement!

In short, we can answer 10 tickets in the time it can take to deal with a single telephone support call! Our support desk gets very busy (we deal with around 150 tickets daily), so the key to our success has been efficiency.

However, there are indeed certain scenarios where it helps just to speak. It can sometimes be easier to explain an issue in a quick 5-minute call than to bounce back and forth endlessly by email.

For this reason, we have decided to introduce exclusive Telephone Support with our Premium Reseller plans!

To take it a step further, we have built and developed in-house an automated telephone service that authenticates your account right before you get through to an engineer. This is done with a unique, 4-digit PIN which is available within your account.

Live Chat Support

Our chat has always been provided exclusively through our support ticket system for very similar reasons to the above.

However, Premium Resellers will have the opportunity to reach out via chat for non-urgent support related questions and queries.

Customer Success Manager 🤩

One of the most exciting perks of the service!

As a Premium Reseller, you will be automatically assigned a Success Manager, who will remain your point of contact during your time with us.

Once you are signed up, one of our account managers will reach out by message. They will be there to ensure you are onboarded to the service as smoothly and as efficiently as possible.

It doesn't stop there - between them, our Success Managers have gathered an overwhelming wealth of experience over the years, not only from a technical perspective but in almost all areas of the hosting industry.

If you are uncertain of something at any point, or you just fancy a chat, you can reach out to your Success Manager directly via chat or by booking a one-on-one conference call/meeting.

Whilst not directly responsible for technical support, our Success Managers can liaise with the support team regarding any particular snags or issues you have along the way too!

Less Contended Servers

You're getting close to the end, I promise!

Our Premium Reseller servers are entirely separate from our existing 'shared' servers and will host, at maximum, only 6 or so resellers at any one point.

This means you get significantly less-contended servers without the complexity or expense of a VPS or dedicated server.

An ideal alternative upgrade to a VPS

Let's face it, cPanel licences are expensive (and increasingly so each January!) and frankly, managing a VPS, cloud server, or dedicated server is complex!

You need to take into account backups, backup software, off-site backup storage, management plans, scalability, and any additional licences required, such as Cloudlinux, Softaculous, etc.

The Premium Reseller product has been designed as the ultimate middle-ground between a shared platform and a more dedicated environment. Its power and reliability, without the complexity.

Did I mention that it also works out significantly cheaper than a VPS or dedicated server?!

So, how about pricing?!

OK, so here is the good news. The Premium Reseller plan comes in just one simple plan...

Premium Reseller - just £89.95/mo

The plan is auto-scaling based on the number of cPanel accounts you host within the reseller, up to a maximum of 250 accounts.

The first 50 cPanel accounts are included.

However, any additional cPanel account beyond the first 50 would be charged at just £0.50 per account.

If the Premium Reseller plan is something you are interested in discussing as the next step for your business, feel free to reach out via the live chat on our website (https://brixly.uk) where we would be more than happy to help clarify any questions you may have.

No obligation, of course. However, we can arrange a quick call (if preferred) to discuss the product, just to check if the solution is the right fit for you and your business.

For now, thank you so much for your patience in reading through this, and I look forward to speaking with you very soon!

Warmest regards,

Dennis Nind - Brixly

June 20th 2022

Improved

Fixed

We have made some small alterations to the 'Domain Diagnosis' tool in our Central Manager.

  • Removed the Malware Scan option, as domains are now protected in 'real-time' via Imunify360

  • Improved 'verbose' when MX / Mail related issues were found, with additional steps to resolve such issues

  • Minor improvements to the diagnosis UI

June 20th 2022

Price Change

Some of our Reseller Pro plans were removed from public availability, however, some clients were left on legacy plans.

However, the time has come when the services need to be brought back in line with our public offering so that we can permanently remove any legacy plans and products from our systems.

As such, if you have a service on the Pro 75 or Pro 200 plans, please note the recurring price of your service may have changed.

The plan will be adjusted to the 'most suitable', based on the number of active accounts. In some cases, this will be a downgrade to a lower tier, and in some other cases, to a higher tier.

June 9th 2022

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