At Brixly, our unwavering commitment has always been to deliver unparalleled service and innovation in the hosting industry. We take immense pride in the milestones we've achieved and the trust you've placed in us. Over the past 12 months, we've introduced several enhancements:

• Enhanced DDoS Protection: Partnering with Voxility to ensure your sites remain secure and resilient against malicious attacks.

• VPS and Cloud Server Upgrades: We've revamped our infrastructure and platform to provide even more robust and efficient services.

• Dedicated Servers Overhaul: A comprehensive upgrade to ensure peak performance and reliability.

• Introduction of Redis on cPanel: To optimize application performance and speed up data access.

• Improved SPAM Protection: We have scaled our SPAM protection solution significantly with the introduction of SpamExperts

• Improved Backup Performance: Faster, more reliable backups

• Scaled Cloud Infrastructure: Our cloud environment which was rolled out for all UK clients has doubled in size, with an overall storage capacity of almost 750TB, an incredible 1,550 CPU Cores, and 12TB of RAM!

We take immense pride in these advancements and the trust you've placed in us.

However, the landscape of our industry is evolving. The costs associated with hardware, power, and licensing continue to rise, and these are challenges we cannot overlook. A significant portion of this challenge lies with our cPanel-based Reseller plans. The surge in licensing costs means that as much as 50% of our expenses for these plans are directed toward cPanel licensing alone. This leaves a very marginal markup to cover essential operational costs such as support staff, infrastructure, and other overheads. The tight financial constraints limit our flexibility and hinder our ability to reinvest and innovate.

While we've consistently endeavored to absorb these escalating expenses, the current magnitude of these increases necessitates a reevaluation of our pricing structure.

The adjustment, in most cases, is even less than £0.10 per hosted user. This figure represents the largest increase. We've structured these changes so that you can affordably absorb the increase per user. Alternatively, if you choose to adjust your pricing, it can be done with minimal impact.

Our aim is to navigate the rising operational costs without compromising on quality, while also considering the financial implications for our valued clients.

We believe that these adjustments, although modest, are essential for our sustained growth and the realization of our ambitious plans for the future. We remain dedicated to pushing the boundaries of what's possible and exceeding your expectations at every turn.

Key Changes to Note:

• Effective immediately, the revised pricing will be updated on our website. For new orders, the updated prices will be applicable immediately from this date.

• For our existing valued clients, any invoices generated after 1st January 2024 will reflect the updated prices. Any changes or upgrades made, however, will be applicable based on the new pricing structure.

• Clients with annual subscriptions will retain the benefit of the existing pricing until their next renewal, with no pro-rata charges for the remaining period.

Please note, that there are no changes to the pricing of the following products...

• Shared Hosting - Infinity / Infinity+

• Premium Hosting

• cPanel Reseller - Entry / Pro 50

• DirectAdmin Reseller - Entry

• Cloud Servers / Dedicated Servers / VPS
  

The changes in pricing can be found below...

Please note all pricing would be subject to VAT, where applicable.

Your understanding and continued partnership mean the world to us. Should you have any queries or need further clarification on these changes, our sales and billing team is at your service. Please reach out to them at sales@brixly.uk.