As we approach the end of the migrations, I wanted to provide everyone with an update. As always, a lot of work is happening behind the scenes to enhance our infrastructure and services.

Migrations
According to the migration schedule, we're nearing the conclusion of Phase 1—thankfully! With only a handful of UK cPanel and DirectAdmin servers left, we expect to finish by the end of the month.

US cPanel migrations were completed some time ago, and the upgraded infrastructure is performing exceptionally well. Feedback from customers has been very positive, especially since we replaced ageing US hardware with the latest generation systems. One remaining US DirectAdmin migration is scheduled to take place on the specified date.

EU (Germany) migrations have now been scheduled, and customers were notified via email last week. A hardware issue with the DE infrastructure delayed progress, but replacement hardware has been arranged. Fortunately, our testing identified these issues before any customer migrations occurred.

A huge thank you to all Brixly customers for your patience throughout this process. We’ve successfully migrated thousands of accounts and terabytes of data to their new permanent homes, with minimal disruptions. The new infrastructure is of the highest specification, and we’ve provisioned ample resources on all servers to ensure optimal performance.

Migration Benefits
The migrations have delivered several key benefits:

• Transition to the latest AMD Epyc-based systems, featuring high-frequency, high-core CPUs.

• Upgrade of NVMe replication from 2x to 3x, ensuring unparalleled data resiliency.

• Major enhancements to US and EU infrastructure, including high-spec DDoS protection, now consistent with UK systems.

• Seamless integration with the Enmail gateway (details below).

• Infrastructure fully owned and operated by Enix, ensuring reliability, performance, and long-term viability.

You can view the current migration status here: Migration Schedule. Phase 2 of the migration schedule will be announced in January 2025. This phase will be significantly smaller, involving only 18 cPanel servers.

Enmail Gateway
The Enmail gateway is now operational on most servers, processing thousands of emails per minute. It balances traffic across hundreds of IP addresses with automatic spam and RBL detection. We’re incredibly proud of this accomplishment, particularly given the rapid development and deployment timeline.

Upcoming enhancements, largely behind-the-scenes, will focus on further optimising email delivery speed, efficiency, and reliability.

A noteworthy feature coming soon is a new section in cPanel, enabling you to:

• View outgoing email logs and delivery statuses.

• Release emails falsely flagged as spam and prevent future false positives.

We aim to launch this feature before the end of the year.

Incoming Anti-Spam Improvements
We recognise that the current incoming spam solution isn’t performing as effectively as we’d like in some cases. Efforts are underway to improve this as quickly as possible.

Additionally, we’re developing a new cPanel interface to simplify the management of incoming emails, spam scoring, and associated actions. This new interface is expected to launch in January 2025.

Enmail Platform
As mentioned previously, our purpose-built, state-of-the-art scalable email platform is nearly complete. Starting in Q1 2025, you’ll have the option to transition your email from cPanel to the enterprise-grade Enmail system—free of charge.

Enmail offers significant advantages over cPanel-based email, including:

• No single point of failure.

• Separation from hosting for enhanced security, reliability and performance.

• High performance anti spam.

This platform will deliver the email experience as it’s meant to be. Stay tuned for more updates in early 2025!

Backup Infrastructure Improvements
Unlimited reseller hosting means one thing—huge amounts of data. One of Brixly’s biggest challenges is managing unlimited hosting at scale and the complexities it brings, particularly in implementing data storage systems that are both performant and reliable for the long term. For our live servers, we’ve invested in cutting-edge, high-capacity NVMe storage, and now it's time to improve the backup infrastructure.

Currently, Brixly relies on third-party services for backup infrastructure. However, these services have shown performance limitations when handling backups and restores at scale, especially during disaster recovery tests. Data resiliency is a priority for us, which is why we triple-replicate your live data and take off-site backups daily (or every four hours for premium accounts).

To resolve the performance issues with our current backup infrastructure, we’ve invested in an NVMe-accelerated, 2-petabyte backup storage system. This colossal system will provide high-performance backups and room for growth. It will be installed by the end of the month, with backups gradually migrated over. There will be no loss of restore points during this process, as both the new and old systems will remain online until the transition is complete.

Support Improvements
During the migration period, support demand increased significantly, and I acknowledge that, at times, we fell short of the service quality and experience you deserve. We responded as swiftly as possible by hiring additional staff and implementing new procedures to expedite ticket resolution. I sincerely apologise to anyone who experienced extended wait times for issue resolution.

With Dennis's return as CXO, he has been tirelessly working to enhance both efficiency and service quality. Our team is now larger, and current response times are under one hour. As migrations conclude at the end of the month, we anticipate further improvements in service levels moving forward.

Thanks for reading. I'll update again before the year is out.

Elliot