At Brixly, our unwavering commitment has always been to deliver unparalleled service and innovation in the hosting industry. We take immense pride in the milestones we've achieved and the trust you've placed in us. Over the past 12 months, we've introduced several enhancements:

• Enhanced DDoS Protection: Partnering with Voxility to ensure your sites remain secure and resilient against malicious attacks.

• VPS and Cloud Server Upgrades: We've revamped our infrastructure and platform to provide even more robust and efficient services.

• Dedicated Servers Overhaul: A comprehensive upgrade to ensure peak performance and reliability.

• Introduction of Redis on cPanel: To optimize application performance and speed up data access.

• Improved SPAM Protection: We have scaled our SPAM protection solution significantly with the introduction of SpamExperts

• Improved Backup Performance: Faster, more reliable backups

• Scaled Cloud Infrastructure: Our cloud environment which was rolled out for all UK clients has doubled in size, with an overall storage capacity of almost 750TB, an incredible 1,550 CPU Cores, and 12TB of RAM!

We take immense pride in these advancements and the trust you've placed in us.

However, the landscape of our industry is evolving. The costs associated with hardware, power, and licensing continue to rise, and these are challenges we cannot overlook. A significant portion of this challenge lies with our cPanel-based Reseller plans. The surge in licensing costs means that as much as 50% of our expenses for these plans are directed toward cPanel licensing alone. This leaves a very marginal markup to cover essential operational costs such as support staff, infrastructure, and other overheads. The tight financial constraints limit our flexibility and hinder our ability to reinvest and innovate.

While we've consistently endeavored to absorb these escalating expenses, the current magnitude of these increases necessitates a reevaluation of our pricing structure.

The adjustment, in most cases, is even less than £0.10 per hosted user. This figure represents the largest increase. We've structured these changes so that you can affordably absorb the increase per user. Alternatively, if you choose to adjust your pricing, it can be done with minimal impact.

Our aim is to navigate the rising operational costs without compromising on quality, while also considering the financial implications for our valued clients.

We believe that these adjustments, although modest, are essential for our sustained growth and the realization of our ambitious plans for the future. We remain dedicated to pushing the boundaries of what's possible and exceeding your expectations at every turn.

Key Changes to Note:

• Effective immediately, the revised pricing will be updated on our website. For new orders, the updated prices will be applicable immediately from this date.

• For our existing valued clients, any invoices generated after 1st January 2024 will reflect the updated prices. Any changes or upgrades made, however, will be applicable based on the new pricing structure.

• Clients with annual subscriptions will retain the benefit of the existing pricing until their next renewal, with no pro-rata charges for the remaining period.

Please note, that there are no changes to the pricing of the following products...

• Shared Hosting - Infinity / Infinity+

• Premium Hosting

• cPanel Reseller - Entry / Pro 50

• DirectAdmin Reseller - Entry

• Cloud Servers / Dedicated Servers / VPS
  

The changes in pricing can be found below...

Please note all pricing would be subject to VAT, where applicable.

Your understanding and continued partnership mean the world to us. Should you have any queries or need further clarification on these changes, our sales and billing team is at your service. Please reach out to them at sales@brixly.uk.

Highlights:

• Nomination Category: Best WordPress Hosting at Monster's Award 2023.

• Last Year's Achievement: Brixly proudly secured the second position in 2022.

• This Year's Goal: Aiming for the top spot with your support!

Details: We're excited to announce that Brixly is once again in the running for the prestigious Monster's Award in the Best WordPress Hosting category. Your support last year helped us achieve the runner-up position, and this year, we're reaching for the gold!

How You Can Help:

1. Head over to the Monster's Award 2023 - Best WordPress Hosting page.

2. Locate 'Brixly' in the list and click 'Vote'.

3. Done! It's a quick process, and every vote counts.

Your support means the world to us. Let's make Brixly the top WordPress hosting provider of 2023!

Summary:
We have made a significant change to our £1 trial offer. Effective immediately, the £1 trial will be available exclusively to new customers.

Details:
Over the past few months, we have observed a growing trend of the £1 trial service being misused. It was brought to our attention that some individuals were repeatedly taking advantage of this offer, which was originally intended to provide potential new customers with an opportunity to experience our services at a nominal cost.

Such misuse not only undermines the spirit of the trial offer but also impacts our ability to provide exceptional service to our genuine customers. After careful consideration and in order to maintain the integrity of this promotional offer, we have decided to restrict the £1 trial exclusively to new customers.

What This Means for You:

• If you are a new customer, you can still avail of the £1 trial offer as intended.

• Existing customers will continue to have access to our regular services and any other promotions we may offer in the future.

We appreciate your understanding and cooperation in this matter. Our primary goal remains to offer all our customers the best possible experience, and we believe this change is a step in the right direction.

Thank you for your continued support.

We are excited to announce an update to our 'My Services' list. In our continuous effort to improve user experience, we have now added the ability to view the associated username, reseller, and server name for any 'Boost+' service directly from the 'My Services' list.

Previously, it was necessary to navigate into the service to determine which account was being Boosted. We recognized that this process could become impractical when managing large numbers of Resource Boost's.

With this new update, we aim to streamline the management of 'Boost+' services and provide you with a more efficient and user-friendly experience.

As always, if you have any questions or need further assistance, please don't hesitate to reach out to our support team.

We are excited to announce that Brixly has partnered with Voxility, a global leader in DDoS protection solutions. This partnership significantly enhances our security capabilities, ensuring that our UK infrastructure is more secure than ever before.

As part of our commitment to continually improving our services, we introduced Voxility as an additional layer of protection approximately a month ago. Since then, we have successfully filtered without interruption approximately 850 small to large-scale DDoS attacks against our clients and our network. This has all been achieved with zero impact on the performance or uptime of our clients' services.

Before this partnership, our Corero hardware firewalls provided approximately 500Gbps of DDoS protection. With the addition of Voxility, we have increased our DDoS protection capacity to an impressive 3.5Tbps!

Voxility brings several key benefits to our security suite. It offers faster mitigation times, ensuring that any potential DDoS attacks are dealt with swiftly. It also offers low latency, which means your services will continue to run smoothly, even during an attack.

Best of all, this enhanced protection comes at no additional cost to our clients. All customers using our UK infrastructure will automatically benefit from this upgrade. We believe that top-tier security should be a standard part of our service, not an optional extra.

Change: We are excited to announce an update to our 'Flexible' Cloud Servers. The minimum storage requirement has now been increased from 10GB to 20GB.

Benefits: This change offers several benefits to our clients:

1. Compatibility with More Operating Systems: With the increased storage, our servers can now meet the minimum requirements of a broader range of operating systems. This ensures smooth and efficient operation of your server, no matter what OS you choose.
   

2. Avoiding Provisioning Failures: Previously, lower storage could lead to provisioning failures or issues. With the increased minimum storage requirement, these issues can be avoided, ensuring a seamless setup process.
   

3. More Room for Growth: The increased storage provides more space for your files, applications, and data, allowing your business to grow without worrying about running out of storage space.
   

Action Required: No immediate action is required from your end. This change will be applied automatically to all newly purchased 'Flexible' Cloud Servers. If you have any questions or need further assistance, please feel free to reach out to our support team.

We're thrilled to announce a series of pivotal improvements and expansions to our dedicated server offerings, designed to provide you with more options, enhanced performance, and seamless user experiences. Here are the details of the update:

New Server Locations

Our server footprint is growing! We now have servers available in six vibrant and strategically located cities across Europe:

• London

• Glasgow

• Edinburgh

• Zurich

• Amsterdam

• Paris

This expansion ensures improved network latency and resilience, facilitating optimal performance for your web assets, no matter where your audience is based.

Revamped Dedicated Server Page

We have thoroughly reworked our dedicated server page to provide real-time stock availability, updated straight from our live stock database. This overhaul ensures you have the most accurate and up-to-date information at your fingertips when making a choice.

Customizable Server Specifications

Choosing a server that fits your needs has never been easier. With just a few clicks, you can now tailor your server specifications and raise orders through our client area. We offer an expansive range of choices, including but not limited to:

• HDD, SSD, and NVMe storage options

• A variety of price points starting at just £70 per month

• Availability of both AMD and Intel stock
  

Enhanced UK Datacenter Infrastructure

Our UK datacenters are now equipped with 100% network power and resilience, guaranteed throughout the facility. Thanks to the integration of n+1 144kw APC Symmetra PX systems, we can monitor power supply to each rack continuously, ensuring uninterrupted service.

High-Quality Network Providers

We pride ourselves on maintaining a network composed of the highest quality Tier-1 providers. These include:

• NTT

• Telia

• GTT

• TATA

• Cogent

• And over 400 IX peers

Rest assured, your data is well protected, with multi-layered physical security and strict access control, comprising visual human checks and proximity access tags.

Unmatched Security with 1Tbps DDoS Protection

We prioritize your security, which is why all our dedicated server deployments now include 1Tbps DDoS protection as a standard feature, ensuring that your data remains safe from malicious attacks, giving you peace of mind and uninterrupted service.

Optional Management Add-On

For an additional £39.95 per month, you can add optional management to any of our dedicated servers, providing 24/7 access to our outstanding support team.

On October 1st, 2023 we will be migrating all remaining Plesk hosting accounts over to cPanel. After careful consideration, we have decided to sunset Plesk and consolidate our focus and resources on cPanel moving forward.

Here's what you need to know about this transition:

• Migration Date: October 1st, 2023

• Impacted Customers: Less than 0.5% of customers still on Plesk. Majority use cPanel already.

• Reason for Change: Focusing on cPanel only allows us to provide more reliable hosting and better support. Plesk has been unreliable and buggy.

• Benefits of cPanel: More intuitive interface, better performance, improved security features.

• Migration Process: Our technical team will migrate accounts with minimal downtime. All data will be transferred over.

• Pricing Changes: Some adjustments may occur to align with cPanel rates. We will match current plans as closely as possible.

• Satisfaction Guarantee: If unhappy after migrating to cPanel, we will issue prorated refunds, no questions asked.

We know platform transitions can be disruptive, so we aim to make this as smooth as possible. Please reach out to sales@brixly.uk if you have any concerns or questions leading up to October 1st.

Further correspondence will be sent to clients remaining on Plesk, with further steps and guidance surrounding the migration process closer to the migration date.

Thank you for your patience and understanding!

We are thrilled to announce a significant update to our 'Flexible' Cloud Server offerings. Effective immediately, we have increased the monthly bandwidth limit from 1TB to 5TB as default.

This update aims to give our valued customers more freedom and flexibility in managing their cloud resources. Whether you're running high-traffic websites, complex applications, or large-scale databases, this increase in bandwidth will ensure smoother operation and enhanced performance.

The best part? This upgrade comes at absolutely no additional cost to you. That's right, we are providing this five-fold increase in bandwidth without changing our pricing. It's our way of saying thank you for choosing Brixly as your cloud server provider.

Thank you for your continued trust and support.