Changelog

Follow new updates and improvements to Brixly.

July 9th 2024

For the first phase of our improvement program we’re focusing on email delivery reliability for outbound email, and anti-spam solutions for inbound email. We’re moving to a new solution which will provide better email delivery rates and higher reliability, as well as a new inbound spam solution to provide better anti-spam protection.


This change will be completed by us, on the server, and the majority of customers won’t need to make any changes.  However if you manage your own DNS records externally to Brixly, and you use Brixly’s servers for your incoming and outgoing email services you will need to update your DNS records. You will have already received an email detailing the exact changes you need to make.


To be clear, if you use the Brixly nameservers (any hostns.io nameserver) then you do not need to make these changes yourself, we’ll take care of this for you. You can make these changes anytime between now and midnight, on Thursday, 18th July 2024.

July 1st 2024

Announcement

I’m Elliot Pearse, CEO of Enix Ltd. I’m writing to inform you that Brixly Ltd has been acquired by Enix. As of today, 1st July 2024, you will be fully managed, supported, and invoiced by Enix Ltd.

Firstly, I want to assure you that you’re in excellent hands. We are an independent UK web host based on the South Coast. Our offices, servers, and all of our staff are located in the UK. Over the last 18 years, we have grown to become one of the UK’s leading independent hosting providers, with myself at the helm since inception. My team and I are passionate about providing the best hosting service in the industry at competitive prices. I can promise that the outstanding service and support you received from Brixly will continue with us.

You’ll be pleased to know that every member of the Brixly team is staying in their roles and continuing to provide top-notch support, just as before. You may also see a few new names from the Enix team.

After a well-earned break, Brixly’s owner, Dennis, will join the Enix team later this year. We'd like to share this message from Dennis with you: 

“First and foremost, I want to say a huge, huge thank you for your loyalty and support. 

I've loved every moment of working with you all and am immensely proud of what we have achieved as a brand over the years. With the help of our incredible support team and you as clients, Brixly has developed into a label of excellence within the industry, recognised in over 130 countries as one of the leading hosting platforms for resellers.

I knew, though, that after all these years, I needed a break. I wanted to ensure that the business, the staff, and you as clients were incredibly well looked after during that period, and I know wholeheartedly that Elliot and his team at Enix are the perfect choice. The transition will open many new doors, opportunities, improvements, and growth in all areas—something that was becoming increasingly challenging as sole owner. 

Thank you for your continued trust. The team you rely on will still be here to support you. This is simply a stepping stone to something extraordinary, and I look forward to being part of it on my return.”
 

Moving forward, you may be wondering what is changing. The answer is simple: good things are going to happen with minimal hassle for you. We’re an independent UK host, just like Brixly. We own and operate all of our hardware in the UK, and our offices and staff are all UK-based. We are not a big multinational corporation. In transitions like this, many people have concerns about service levels dropping—I can assure you that we will continue to build upon the excellent service you are accustomed to and strive to improve it as much as possible.

With Brixly becoming part of Enix, we can expand our products and services to give you more flexibility. Here are some highlights of our plans for the next 12 months:

  • Newer, higher specification servers.

  • Improved international infrastructure.

  • Improved email spam filtering.

  • Specialised products for optimised and managed WordPress and Magento hosting.

  • On-demand, high-spec modern dedicated servers.

  • Improved billing and support systems.

  • Expanded migration centre.

Of course, we will keep you updated with the developments as they happen. Firstly, we plan to overhaul the Brixly email spam filter system, as its reliability has been a cause for concern in recent months. We will make these changes as transparent as possible and will be in touch with information in the coming days.

We’ll also be prioritising upgrading of our international infrastructure, deploying the latest AMD EPYC series CPUs and NVMe SSD storage to both our US and EU locations.

Please do not hesitate to contact us with any questions or concerns. 

Kind regards,

Elliot Pearse
CEO, Enix Ltd

May 5th 2024

Announcement

We are excited to announce an important update to our server security solutions. After extensive testing and evaluation, we have decided to implement cpGuard as the new security software across our fleet of servers, replacing Imunify360.

While Imunify360 has served us well, we identified a few areas where we could improve our service. Specifically, we found that full server scans were time-consuming with Imunify360, and it did not offer the level of detail our clients needed when viewing attacks on their domains.

We have started a full server scan on servers, and have found a larger number of genuine malware files are being detected with the cpGuard solution than were prior.

Additionally, we encountered a technical issue with Imunify360 where a large number of requests were being logged server-side from the local address (127.0.0.1), which they have not been able to resolve. This led to an increased load on our servers.

Since we began testing cpGuard, we have observed a significant reduction in server load by at least 20%, with some servers experiencing even greater improvements. Performance monitoring reports have also shown enhanced stability across our server network.

The transition to cpGuard will be gradual to ensure a smooth changeover. During this period, the Imunify360 interface will still be visible in cPanel but may result in a 404 error. We ask that you disregard this until the rollout is complete.

We are committed to providing you with the best possible service and believe that cpGuard will offer superior security and performance. We appreciate your understanding and patience during this upgrade process.

March 29th 2024

Announcement

Price Change

We are writing to inform you of important changes to our WHMCS license offerings that will be taking place due to an increase in upstream costs from WHMCS themselves.

Please note that WHMCS stopped providing a 'Starter' licence some time back; however, to minimise impact to clients, we have decided to continue offering this licence at the same cost of £6.95, which is around 90% of the licences we have active.

Why the Change is Required: The cost of providing WHMCS licenses has risen due to increased charges from our upstream providers. These changes are a direct result of adjustments in the market and the evolving landscape of web hosting services. We have absorbed as much of these costs as possible, but unfortunately, we must adjust our pricing to sustain the high level of service and support you expect from us.

New Sales of WHMCS Licenses: Effective immediately, the pricing for new sales of WHMCS licenses will reflect these upstream cost changes. We understand that price changes can be challenging, but we assure you that our new rates remain competitive while allowing us to maintain the quality of our offerings.

Realigning WHMCS Renewal Costs: For our existing clients, we will be undergoing a process to realign WHMCS renewal costs starting from the 1st of April 2024.

WHMCS Starter - £6.95/m

WHMCS Plus - £14.95/m

WHMCS - Professional - £24.95/m

WHMCS - Business - £39.95/m

WHMCS - Business 2500 - £99.95/m

WHMCS - Business 5000 - £149.95/m

WHMCS - Business 10,000 - £199.95/m

We are dedicated to transparency and are here to support you through these changes. If you have any questions or concerns, please do not hesitate to reach out to our support team by raising a support ticket.

Thank you for your attention to this matter and for your continued support.

February 28th 2024

Improved

We're excited to announce some significant updates to our VPS and Public Cloud offerings, designed to streamline your experience and simplify the product segmentation of both products.

VPS Servers: Tailored Flexibility with VPS Builder Our VPS Servers have always been synonymous with flexibility and scalability. To enhance this, we've introduced the new VPS Builder, a tool that simplifies the process of customizing your server. With the VPS Builder, you can select the exact resources you need, such as RAM, CPU, and storage, and easily add additional services like control panel licenses for cPanel, Imunify360, backups, and more.

VPS Servers are now even easier to purchase, with transparent upfront pricing and a 30-day rolling agreement. Full root access remains a standard feature, giving you complete control over your server via our client area.

Public Cloud: On-Demand Compute with Predictable Pricing Our Public Cloud service has been refined to offer on-demand cloud compute resources with a straightforward, usage-based pricing model. You're only charged for the time your server is active, offering predictability similar to other cloud providers like Digital Ocean and Linode.

The Public Cloud comes with API access and the ability to manage servers in bulk through separate 'Projects.' Its intuitive control panel allows quick actions like spinning up, destroying, or rescaling machines. Billing is conveniently raised once a month, on the 1st.

Simplified Management and Deployment Previously, the distinction between our flexible and pre-defined plans caused some confusion. Flexible plans were managed through our client area. In contrast, pre-defined plans had a separate portal for more detailed provisioning control.

To address this, we've separated these products to ensure clarity and targeted service. Now, you can choose the solution that best fits your project requirements without the complexity of navigating different management systems.

February 11th 2024

We are thrilled to announce the release of 'Webuzo' as a one-click installer for our cloud servers! Webuzo is an all-in-one web hosting control panel that helps you manage a cloud server effortlessly.

It's an excellent alternative to cPanel, offering much of the same functionality at a fraction of the cost. With licensing prices starting from just $2.50 for a single user and going up to $25 for unlimited users, Webuzo is incredibly affordable.

The interface of Webuzo is designed to be very familiar to those who have used cPanel, making the transition smooth and intuitive. It provides a powerful, yet simple way to manage your websites, databases, emails, and more. Webuzo is perfect for those who want the control and flexibility of cPanel without the higher cost.

Clients can take advantage of Webuzo by provisioning a new Cloud Server from our Cloud Server portal, which is available with hourly billing for maximum flexibility. To get started, simply go to 'Manage Cloud Servers' in our client area and click on 'Add / Manage Cloud Servers'. When creating your server, you'll find Webuzo in the list of applications, alongside other server templates and applications such as cPanel and Plesk.

For those interested in exploring Webuzo before making a decision, a demo of the panel is available at https://webuzo.com/demo/. And for detailed pricing information, please visit https://webuzo.com/pricing/.

February 6th 2024

Improved

Announcement

We're excited to announce an update to our Premium Hosting offerings designed to enhance clarity and ensure our clients can quickly identify the perfect hosting solution for their needs.

What's Changing?

Our premium hosting 'Agency' plan is now renamed to 'Platinum'. This change is part of our ongoing commitment to provide clear and straightforward services to our clients.

Why the Change?

We noticed that the name 'Agency' could potentially cause confusion with our premium reseller plans. To avoid this and to make our hosting plans more intuitive, we decided a new name was in order.

Introducing 'Platinum'

The 'Platinum' plan retains all the robust features and capabilities of the former 'Agency' plan, ensuring that our clients continue to enjoy the same high-quality service they expect from Brixly.

No Action Required

For our current 'Agency' plan clients, rest assured that this is only a change in name. Your hosting plan's features, pricing, and the exceptional support you receive from us remain unchanged.

January 24th 2024

New

Announcement

We're thrilled to announce a significant enhancement to our hosting services! As part of our commitment to providing exceptional value and cutting-edge tools, we have now included the SiteJet website builder in all our cPanel hosting plans, completely free of charge.

This integration is available across our range of cPanel based services, including shared hosting, premium hosting and reseller hosting plans.

What This Means for You:

  • Ease of Use: Create stunning websites effortlessly with SiteJet's intuitive drag-and-drop interface.

  • Rich Features: Benefit from over 140 professional templates, AI-powered text generation, and access to a vast library of free stock photos and videos.

  • SEO and Mobile Optimization: Build websites that are not only visually appealing but also optimized for search engines and mobile devices.

  • E-commerce Ready: With SiteJet, you can easily set up and manage online stores, making it perfect for businesses looking to expand their digital footprint.

  • No Additional Cost: This powerful website builder is now a standard feature in your hosting plan, offering you an enriched web development experience without any extra charges.

This integration exemplifies our dedication to empowering you with the best tools and services to succeed online. We believe SiteJet will significantly enhance your web presence, whether you're building sites for yourself or your clients.

Explore and Create: We encourage you to dive into SiteJet's rich features and discover how it can transform your web development process. As always, our support team is here to assist you with any questions or guidance you may need.

Thank you for choosing us as your hosting partner. We look forward to seeing the incredible websites you will create with SiteJet and cPanel!

Explore SiteJet for cPanel

January 22nd 2024

Improved

Announcement

We're excited to announce significant enhancements to our customer support system, a move aimed at revolutionizing the way we handle support tickets and deliver assistance to our valued clients.

Background: Evolving from a Knowledge-Based Approach

Previously, our support system was structured around a comprehensive array of 'support topics'. Each topic, upon selection, would offer relevant information and key articles from our knowledge base. This design was intended to encourage self-help and reduce the volume of repetitive queries. However, we noticed an unexpected trend: many of these categories were underutilized, leading to a gap in the self-guidance experience we envisioned for our clients.

Introducing AI-Driven Support

To address this and enhance our support system, we've made some pivotal changes:

  1. Refined Topic Selection: We've streamlined the number of topics, focusing on those most relevant and frequently used by our clients. This makes finding the right help faster and more intuitive.

  2. AI-Powered Assistance: The most exciting development is the integration of our proprietary artificial intelligence technology. This AI system comprehensively understands our entire knowledge base and is capable of providing customized, immediate responses to client inquiries.

    • Instant Assistance: The AI system offers on-the-spot help for a wide range of queries, dramatically improving response times.

    • Self-Resolution Capability: Since its recent implementation, we've observed an impressive number of support issues being resolved without the need for further agent intervention – a testament to the AI's effectiveness.

    • Context-Aware Capabilities: The AI has been developed to understand the selected domain, or service to ensure the responses provided are as accurate as possible. This includes knowing the difference between a DirectAdmin service, and a cPanel service to ensure the response is tailored accordingly.


Your Role in Enhancing AI Support

While our AI represents a significant leap forward, the quality of its assistance depends on the details provided in your queries:

  • Detailed Tickets: The more specific and detailed your ticket, the more accurate and helpful the AI's response will be.

  • Continuous Learning: Although our AI shows a high success rate, it's important to remember that it may not resolve every query. However, each interaction helps it learn and improve.

AI Demonstration

We have created a quick demo of the AI in action below...

https://www.awesomescreenshot.com/video/24252254?key=8d1dfe37708127bfb427a5dd2402c571

Providing Feedback

If you have any feedback regarding the newly introduced AI-First Assistance, then feel free to let us know through a support ticket. Alternatively, you can post suggestions or feedback on our dedicated feedback portal, by going to 'Feature Requests' in the left-hand menu of our client area.


Looking Ahead: Ongoing Refinement and Industry Leadership

We're committed to continuously refining this AI-driven support system to further enhance your experience. Our goal is to stay at the forefront of the hosting industry, leading the way in AI-first, immediate response systems for a broad range of client issues and queries.

Stay tuned for more updates as we further improve our services. Your feedback is invaluable to us in this journey of innovation and customer service excellence.

Thank you for being a part of our community!

January 20th 2024

Improved

Announcement

Feature Request

We are excited to announce the addition of PHP versions 8.2 and 8.3 to the 'Select PHP Version' interface on all our cPanel and DirectAdmin servers. This significant update reflects our commitment to offering the latest technology advancements and performance improvements to our valued users.

New Features in PHP 8.2:

  1. Type System Enhancements: It now supports true, false, and null as standalone types, and Disjunctive Normal Form (DNF) types, allowing for more precise and expressive type declarations.

  2. Readonly Classes: Building on readonly properties from PHP 8.1, PHP 8.2 introduces readonly classes. In these classes, all properties are automatically readonly, enhancing immutability.

  3. New Random Extension: This refactors RNG functionality into a new extension, maintaining existing functions while adding an OOP API for more secure and testable applications.

  4. Constants in Traits: PHP 8.2 allows the declaration of constants in traits, which become class constants when a class uses the trait.

  5. Sensitive Parameter Value Redaction: A new built-in parameter attribute #[\SensitiveParameter] redacts sensitive information in stack traces and error messages.

  6. New Functions and Classes: There are several new functions and classes, such as ini_parse_quantity for parsing INI quantity values, curl_upkeep to maintain Curl connections, and openssl_cipher_key_length for cipher key length retrieval.

Additionally, PHP 8.2 deprecates certain features like dynamic properties, the utf8_encode and utf8_decode functions, and ${var} string interpolation.

New Features in PHP 8.3:


PHP 8.3 introduces several new features and changes. Key highlights include:

  1. Typed Class Constants: Allows type declarations for class constants.

  2. New Functions: Such as json_validate for JSON validation and mb_str_pad for string padding.

  3. Enhancements in Random Extension: New methods for floating-point number generation and byte extraction from strings.

  4. Dynamic Class Constant and Enum Member Fetch Support: Improves flexibility in class constant and enum member usage.

  5. New #[\Override] Attribute: Enforces method overriding checks.

  6. Additional GC Information in gc_status(): Offers more detailed garbage collection data.

  7. Granular DateTime Exceptions and changes in PHP extension class constants.

The release also deprecates certain functionalities like get_class() without arguments and aspects of the assert function. For comprehensive details, it is best to refer to the PHP 8.3 page on PHP.Watch.

Deprecated Features Notice:

It's important to note that with new versions come deprecations. We advise checking the official PHP documentation for a detailed list of deprecated features. This will help you in updating and preparing your applications for a smooth transition.

WordPress Performance Benchmarks:

  • Tested versions: WordPress 6.4.2 and 6.2.2.

  • Tested URL: /

  • Size: 84,257,000 bytes (WordPress 6.4.2); 52,684,000 bytes (WordPress 6.2.2).

  • Results for WordPress 6.4.2:

    • PHP 7.4: 149 res/s.

    • PHP 8.1: 153 req/s.

    • PHP 8.2: 158 req/s.

    • PHP 8.3: 169 req/s.

  • Results for WordPress 6.2.2:

    • PHP 7.4: 147 res/s.

    • PHP 8.1: 151 req/s.

    • PHP 8.2: 153 req/s.

    • PHP 8.3: 165 req/s.

How do I change my PHP Version?

To change the PHP version of a site using the 'Select PHP Version' screen in cPanel or DirectAdmin, follow these steps:

  1. Log into cPanel or DirectAdmin: Use your credentials to access the hosting control panel.

  2. Navigate to PHP Version Selector: Look for the 'Select PHP Version' or similar option.

  3. Select the Domain: If you have multiple domains, choose the one you want to change the PHP version for.

  4. Choose the PHP Version: Select the new PHP version (e.g., PHP 8.2 or 8.3) from the list.

  5. Apply Changes: Save or apply the changes to update the PHP version for the selected domain.

It's crucial to test your website for compatibility with the new PHP version, and if you encounter any errors you are also able to revert to the previous version in use.