Changelog

We're excited to announce that dedicated IPs are now available for order across all regions—UK, EU, and US—with full support for cPanel and DirectAdmin servers!

💳 Pricing: £5/month per IP
✅ Flexible Assignments:

• Assign to a single account or a reseller account

• Reseller-assigned IPs can be used on one, multiple, or all accounts under it

🔹 Important Note: When a dedicated IP is assigned, outgoing emails will be routed through it instead of the Enmail Gateway. This means the Enmail Gateway log in cPanel won’t track outgoing mail. Resellers should disable this in their Feature Manager to prevent user confusion.

While we ramp up support for this, there will be a small delay in IP deployment as we will be processing orders manually and fine tuning the process:

• EU & US IPs: Assigned within 24 hours

• UK IPs: Assigned within 72 hours

🚀 Coming Soon: Dedicated IP Manager!
In 1–2 weeks, we’ll launch a new, much improved Dedicated IP Manager in your Central Manager, allowing you to purchase and manage your IPs without contacting support.

📩 Want to order now?
Simply open a sales ticket and let us know which account(s) you’d like your IPs assigned to.

The Brixly Team

The CPU upgrades to the DE Cloud infrastructure have been successfully completed. This upgrade doubles the core counts across all hardware nodes, offering a significant performance boost for all DE-hosted customers, along with ample headroom to accommodate future demands.

We appreciate your patience during this implementation.

We’re excited to announce that Redis is now available on our DirectAdmin hosting platform! This has been one of the most frequently requested features from our clients, and we’re thrilled to make it happen. After successfully offering Redis on cPanel for several years, we’ve now brought the same high-performance caching solution to our DirectAdmin customers.

Why is this great news?

Redis is a powerful, in-memory data structure store that helps to dramatically improve website performance by caching frequently accessed data. That means:

✅ Faster load times – Ideal for WordPress, Magento, Laravel, and other dynamic sites
✅ Reduced database strain – Keeps your hosting environment running smoothly
✅ Enhanced scalability – Handles high traffic with ease

How to Enable Redis on DirectAdmin

Enabling Redis is quick and easy through your DirectAdmin control panel:

1️⃣ Log in to DirectAdmin
2️⃣ Switch to User Level (if you’re a reseller)
3️⃣ Go to Dashboard > Advanced Features > Redis
4️⃣ Check the Redis Status – If disabled, you’ll see a message confirming this
5️⃣ Click "Enable" to activate Redis for your account
6️⃣ Locate Your Redis Socket Path – Once enabled, your Redis socket file will be found at:
🔹 /home/yourusername/.redis/redis.sock

This path is essential for configuring Redis within your applications.

Using Redis with Your Website

If you’re integrating Redis with WordPress, Magento, Laravel, or other applications, make sure to use the Redis socket file path instead of the standard TCP connection. Some plugins may require a port – simply set this to 0 or leave it blank.

A Game-Changer for Performance

We know how important speed and reliability are for our clients, which is why we’re always working to bring you the best tools available. Redis has been a game-changer for our cPanel users, and we’re confident that DirectAdmin users will love the benefits just as much.

For a detailed guide, check out our Redis Knowledge Base Article.

If you have any questions or need assistance, the team are always happy to help!

Warm regards,

Dennis, CXO

We are thrilled to announce the release of the Enmail Gateway - An outgoing Email delivery interface for cPanel, now live for all users! This marks another milestone in our mission to deliver powerful and user-friendly solutions for email management.

Why the Enmail Gateway?

The Enmail Gateway was developed as a replacement for MailChannels, addressing the key challenges and limitations of the former platform. While MailChannels served us reliably for years, escalating costs and lack of control prompted us to build Enmail as a robust in-house solution. Since its launch:

• 99%+ Delivery Success Rate: Enmail is now achieving incredibly high delivery rates, surpassing MailChannels' performance.

• Scalability: Millions of emails are successfully delivered each week through dynamically managed IP pools.

• Improved Reputation Management: We've mitigated IP-related issues through partnerships with RBL vendors and proactive reputation monitoring.

How Does Enmail Improve Upon MailChannels?

1. Streamlined Handling of SPAM and False Positives
   With MailChannels, when an email was incorrectly flagged as SPAM, the sender received a bounce message with an option to report it as a false positive. However, this process relied on the MailChannels support team to manually review and unblock the message—an approach that often resulted in unresolved issues and repeated failures for subsequent delivery attempts.
   

   Enmail dramatically improves this process. Emails in the "grey area" are quarantined rather than outright rejected. Through the Enmail UI, users can:

   • Manually release quarantined messages, triggering an immediate re-delivery.

   • Train the system by marking messages as "HAM," which automatically refines the filtering process and reduces future false positives. This process happens automatically when a message is released from quarantine. 
     

   This hands-on control and automatic learning represent a significant leap forward, reducing frustration and ensuring the successful delivery of critical messages.
   

2. Enhanced Visibility and Reporting
   MailChannels provided no interface or reporting tools, leaving users in the dark unless they received and acted on bounce messages (which were often ignored or overlooked). In contrast, Enmail offers:

   • A detailed log viewer that displays outbound email statuses, including delivery success, failures, and quarantined emails.

   • Actionable insights directly within the interface, empowering users to track and manage their email deliveries with precision.
     

3. Greater Control and Refinement
   With MailChannels, we had no control over SPAM filtering rules, often requiring clients to contact MailChannels support directly for issues. This was time-consuming and lacked efficiency. Enmail gives us the ability to:

   • Refine and tweak filtering rules dynamically, both automatically and manually.

   • React in real-time to feedback, ensuring better adaptability to client needs.

   
   This unprecedented level of control enables us to deliver a far more reliable and user-centric email-sending solution.

Introducing the Enmail Outgoing Email UI

The new interface adds even more value to the Enmail platform:

• Log Viewing and Tracking: Track outbound emails with clear visibility into send statuses, timestamps, recipients, and detailed delivery insights.

• Quarantine Management: Identify and release falsely flagged emails directly through the interface, ensuring seamless re-delivery.

• Performance Dashboard: View key metrics like total sends, successful sends, failures, and overall success rates for the past 30 days.

A Glimpse Ahead

This update is just the beginning. We are committed to ongoing enhancements to Enmail, ensuring it remains a reliable and scalable solution for all your email needs.

Key Benefits of Enmail:

• Completely free for all customers.

• Comprehensive SPAM detection, quarantine, and false positive management.

• Real-time reporting and enhanced transparency.

Thank you for your continued feedback and trust in our platform. The new Enmail UI is designed to give you more control, better visibility, and an overall improved experience. As always, feel free to reach out with questions or suggestions!

Our warmest regards,

Dennis Nind - CXO

We’d like to wish everyone a very Happy New Year! As we kick off 2025, we’re thrilled to share our roadmap for the year ahead.

We hope you had the chance to enjoy some well-earned downtime over the holidays and are as energised as we are for what’s to come. One of our first major milestones is launching 24/7 live chat support for all customers this month. That’s just the beginning! Here’s a detailed breakdown of what we have planned:

Email

• Enmail Gateway User Interface: Review and manage outgoing emails (Expected: January).

• Improved Incoming Spam Features and Interface: Easily review and manage incoming emails (Expected: February).

• Enmail Email Platform: A modern, high-performance email solution. Customers will soon have the option to migrate email accounts to this platform. More details are coming soon, but we must say—it’s rather impressive! (Expected: March).

Hosting & DNS

• Centralised Global DNS Cluster: With geo lookups for optimised performance.

• DNSSEC Support: On all clusters for enhanced security.

• Dedicated IP Availability: Across all regions.

• LiteSpeed Crawler: For Premium Hosting & Premium Resellers.

• Redis Integration: Available on DirectAdmin.

• White-Label Tools: Including a reseller website, terms and conditions, and a status page.

Service & Support

• 24/7 Live Chat Support: Available for all packages (Expected: January 2025).

• Improved Response Times: Aiming for 15 minutes, ideally.

• Multi-Currency Support: Payments in both USD and EUR.

We’ll be updating the official roadmap shortly to reflect these plans. Please note, the list above highlights customer-facing updates only. Behind the scenes, we’re implementing a wide range of infrastructure improvements to ensure everything remains fast and reliable.

We aim to deliver the majority of these features within the first six months of 2025, as many are already underway. If we achieve this, we’ll find even more enhancements to work on! In the meantime, we encourage everyone to review our feature request portal and upvote or add new suggestions.

Here’s to a successful and innovative year ahead!

Elliot

As we approach the end of the migrations, I wanted to provide everyone with an update. As always, a lot of work is happening behind the scenes to enhance our infrastructure and services.

Migrations
According to the migration schedule, we're nearing the conclusion of Phase 1—thankfully! With only a handful of UK cPanel and DirectAdmin servers left, we expect to finish by the end of the month.

US cPanel migrations were completed some time ago, and the upgraded infrastructure is performing exceptionally well. Feedback from customers has been very positive, especially since we replaced ageing US hardware with the latest generation systems. One remaining US DirectAdmin migration is scheduled to take place on the specified date.

EU (Germany) migrations have now been scheduled, and customers were notified via email last week. A hardware issue with the DE infrastructure delayed progress, but replacement hardware has been arranged. Fortunately, our testing identified these issues before any customer migrations occurred.

A huge thank you to all Brixly customers for your patience throughout this process. We’ve successfully migrated thousands of accounts and terabytes of data to their new permanent homes, with minimal disruptions. The new infrastructure is of the highest specification, and we’ve provisioned ample resources on all servers to ensure optimal performance.

Migration Benefits
The migrations have delivered several key benefits:

• Transition to the latest AMD Epyc-based systems, featuring high-frequency, high-core CPUs.

• Upgrade of NVMe replication from 2x to 3x, ensuring unparalleled data resiliency.

• Major enhancements to US and EU infrastructure, including high-spec DDoS protection, now consistent with UK systems.

• Seamless integration with the Enmail gateway (details below).

• Infrastructure fully owned and operated by Enix, ensuring reliability, performance, and long-term viability.

You can view the current migration status here: Migration Schedule. Phase 2 of the migration schedule will be announced in January 2025. This phase will be significantly smaller, involving only 18 cPanel servers.

Enmail Gateway
The Enmail gateway is now operational on most servers, processing thousands of emails per minute. It balances traffic across hundreds of IP addresses with automatic spam and RBL detection. We’re incredibly proud of this accomplishment, particularly given the rapid development and deployment timeline.

Upcoming enhancements, largely behind-the-scenes, will focus on further optimising email delivery speed, efficiency, and reliability.

A noteworthy feature coming soon is a new section in cPanel, enabling you to:

• View outgoing email logs and delivery statuses.

• Release emails falsely flagged as spam and prevent future false positives.

We aim to launch this feature before the end of the year.

Incoming Anti-Spam Improvements
We recognise that the current incoming spam solution isn’t performing as effectively as we’d like in some cases. Efforts are underway to improve this as quickly as possible.

Additionally, we’re developing a new cPanel interface to simplify the management of incoming emails, spam scoring, and associated actions. This new interface is expected to launch in January 2025.

Enmail Platform
As mentioned previously, our purpose-built, state-of-the-art scalable email platform is nearly complete. Starting in Q1 2025, you’ll have the option to transition your email from cPanel to the enterprise-grade Enmail system—free of charge.

Enmail offers significant advantages over cPanel-based email, including:

• No single point of failure.

• Separation from hosting for enhanced security, reliability and performance.

• High performance anti spam.

This platform will deliver the email experience as it’s meant to be. Stay tuned for more updates in early 2025!

Backup Infrastructure Improvements
Unlimited reseller hosting means one thing—huge amounts of data. One of Brixly’s biggest challenges is managing unlimited hosting at scale and the complexities it brings, particularly in implementing data storage systems that are both performant and reliable for the long term. For our live servers, we’ve invested in cutting-edge, high-capacity NVMe storage, and now it's time to improve the backup infrastructure.

Currently, Brixly relies on third-party services for backup infrastructure. However, these services have shown performance limitations when handling backups and restores at scale, especially during disaster recovery tests. Data resiliency is a priority for us, which is why we triple-replicate your live data and take off-site backups daily (or every four hours for premium accounts).

To resolve the performance issues with our current backup infrastructure, we’ve invested in an NVMe-accelerated, 2-petabyte backup storage system. This colossal system will provide high-performance backups and room for growth. It will be installed by the end of the month, with backups gradually migrated over. There will be no loss of restore points during this process, as both the new and old systems will remain online until the transition is complete.

Support Improvements
During the migration period, support demand increased significantly, and I acknowledge that, at times, we fell short of the service quality and experience you deserve. We responded as swiftly as possible by hiring additional staff and implementing new procedures to expedite ticket resolution. I sincerely apologise to anyone who experienced extended wait times for issue resolution.

With Dennis's return as CXO, he has been tirelessly working to enhance both efficiency and service quality. Our team is now larger, and current response times are under one hour. As migrations conclude at the end of the month, we anticipate further improvements in service levels moving forward.

Thanks for reading. I'll update again before the year is out.

Elliot

Hello everyone,

I hope this message finds you well. As part of our ongoing commitment to improving your experience, I’m excited to share a new addition to our website: a dedicated Migration FAQ page. This resource was created to address the questions and concerns many of you have raised during our recent infrastructure upgrades and migrations.

We know that any change can be challenging, and in itself can raise some questions, and our goal with the Migration page is to provide clear, concise, and helpful information that guides you through this process. Whether you need to understand when your migration is scheduled, know what (if any) changes need to be made to your DNS settings, or get support if your email clients encounter issues, this page is designed to cover as many of those queries as possible.

You can check out the FAQ and see the real-time migration schedule here: https://brixly.uk/migration-schedule.

I’m incredibly grateful for your continued support and patience as we navigate these upgrades. Your feedback has been invaluable in shaping our approach, and we’re committed to making sure you see the benefits of these improvements in the very near future. As always, our support team is here to assist you with any questions, so please don’t hesitate to reach out if you need further help.

Thank you once again for being a part of the Enix family. We’re excited about the future, and I’m confident that these changes will lead to a stronger, more reliable, and high-performing platform for all of you.

Best regards,
Dennis Nind
Chief Experience Officer, Enix Brands

We’ve identified the critical bug in our cloud network fabric which was responsible for pockets of downtime earlier this week. We are now in a position to implement a permanent fix.

This will be a rolling upgrade to the network fabric. We anticipate each server will be offline for around 2-5 minutes while the patch is applied to the infrastructure.

This problem and patch is only applicable to the UK infrastructure. US and DE are not affected.

Elliot