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Completed

Deploy cPanel on enix infrastructure before migrations

Looks like new orders with cpanel still created on Hydra infrastructure and not Enix, Please deploy cPanel cloud on Enix infrastructure before the first migration planned. Less headcache for existing and new customers, so they won’t be effected by the migrations. I reffered college to brixly and he got placed on the old systems. I want to reffer few more, but i don't want them to have headaches with migrations. I want to reffer 2 more today.. Please resolve it as soon as possible, even today? Kind regards.

Daniel Marley 2 months ago

Planned

Enable DNSSEC (again)

With the recent updates to the email system, the option to enable or configure DNSSEC has also been removed from the Zone Editor. I've read the posts and emails from the new management regarding the upcoming ‘state-of-the-art’ solutions and infrastructure. DNSSEC is an indispensable component of any state-of-the-art solution and infrastructure. DNSSEC is considered as standard and required in several markets. For instance, over 60% of websites in The Netherlands have DNSSEC configured.

RN Iking 2 months ago

1

Feature Request: Add mailscanner's mailcontrol to webmail page

It would be very beneficial if mailscanner’s mailcontrol of the related mailbox is added to the webmail page and/or roundcube menu-bar. A lot of my customers are slightly afraid of cPanel. Others don’t want to share cPanel credentials with all their mailbox clients. Neither do they want to crawl through false positives/negatives of other mailboxes. Adding mailscanner’s mailcontrol of that mailbox to the webmail page is giving control back to the actual mailbox user. Please vote when you agree, as I think it would be very beneficial :)

M.R. van Wijk 3 months ago

2

550 message was classified as SPAM

After MailChannels was discontinued, the new email delivery system has become problematic. Now, several domains are being prevented from sending emails because the error message 550 This message was classified as SPAM and may not be delivered always appears. If you register an email to send a form in Elementor, you get this error. If you send an email through the cpanel webmail, you get this error. Every day I have to create a support ticket requesting that an email be unblocked.

Luiz Barretto 3 months ago

1

Reseller tool shared blacklist/rules

Now that SpamExperts is gone and mailscanner don’t even catch 50% of the spam blocked by SpamExperts, it would be nice to have a global blacklist or even better, a tool to block emails by rules like the one you find in any email client. I mean something like “word1 && word2 && (word3 || word4)” or “domain=xxxx && title contains yyyy or body contains zzzz“. I mean, a global way to manually block emails with viagra, prostate, etc. would already be of great help without awaiting the bayesian filter of mailscanner to become aware of the problems. I ask this because we have already trained Mailscanner manually, with lots of email, and I can still see serious spam with a score of 0 or even negative values. Maybe after 10.000 email it will learn eventually, but in the meantime…

Riccardo Bartolini 4 months ago

1

Completed

Recent Changes to Email systems

Dear New Management, The previous emails setup was working quite well. I personally had very few issues and once I onboarded my customers into SpamExperts, they were quite happy. Now in the past few days - since you decided to remove both Mailchannels and SpamExpert I am dealing with more complaints and issues than I have had in the entire time I have been with Brixly. As no information was provided about the ‘new better system’ I have been scraping the internet to find out about Mailscanner, having only found out it was the new default by jumping into cPanel. Not a great experience. I am sure that moving to a free open source system is much more cost-effective than paying for SpamExperts - and if it works, and suitable levels of documentation and customisation is provided then I have no issue. But that doesn’t seem to be the case so far. The loss of Mailchannels is proving to be a serious issue, for me at least. I have clients who are almost unable to operate as the server IP I am on is on multiple block lists and blacklists and has been completely barred by Microsoft - meaning no emails to anyone or any business on 365. I would love to know what Mailchannels has been replaced with? In your own words from the brief note in the changelog ‘We’re moving to a new solution which will provide better email delivery rates and higher reliability’ - is the new solution no solution at all? Just send email from the server? Sadly, neither of these promises seems to have come through - but maybe these are interim issues, or teething problems? I don’t know as we haven’t had any information. This isn’t a great start. Can I ask that you communicate with your customer base, let us know what is happening, as Brixly has done so well in the past. As things stand, I am sure I am not the only one wondering if this is setting the tone for how things might continue to go from here.

Andrew Welham 4 months ago

12

Backup boost Addon

Would it be possible to offer a backup boost product / addon to increase daily backups / retention period to 6 daily x 90 day per cPanel account (similar to Boost+)? This would be beneficial for data sensitive sites / accounts such as ecommerce websites. Accounts may not necessarily require extra resources or it may not be cost effective to upgrade to a premium hosting account only for the additional backups. Ideally this would also be available to resellers via the WHMCS plugin for auto provisioning.

Chris Giles 5 months ago

Standalone AI chat for hosting issues and insight if not submitting a ticket

It would be nice if there could be a AI Chat function for Resellers, which operates loosely like ChatGPT which has the knowledgebase and extra info at hand. We can then chat and strategise with the AI chat to find quick solutions or plan services or even overcome issues, without having to go through the ticket submission route.

Gerrit Coetzee 8 months ago

Brixly White Label

Why won't these decisions benefit Brixly? Because it's not just a hosting company like everyone knows. Brixly's main clients are resellers. By hindering resellers from doing business, Brixly will sooner or later create a new competitor with even better tools. I see that many here have complained about this, but obviously they don't want to do anything about it. There are no technical reasons. Everywhere on Google, links lead to them and more. That's why their monitoring service and documentation are the reasons. 1. All users can find brixly.uk in SpamExperts destination addresses. Every user who opens the SpamExperts page sees this. Some providers also uses this, does not show main domain like you. Also I looked into spamexperts, it's very easy to do, but you don't want to. 2. In Google you can find a large number of links from hostns to Brixly, directly. Other big resellers doesn't do this. There are plenty of other server monitoring solutions. That's no reason to hinder your clients' work, or you can to change your business model (stop focusing on resellers). 3. Sitepreview link http://brixlymonitoring.uniform.mysitepreview.co.uk/. Dennis answers very vaguely. Why can other providers do this, but not you? 4. A normal user knows what nslookup (or ptr) is. It’s worth checking the IP address and typing it into Google, and your site is immediately accessible by the 1st, 2nd, or 3rd link It seems to me that you don’t want to admit that this is beneficial to you. And you don't want to make the service truly WhiteLabel. Delete a mention of whitelabel from the official website. That would be fair. But it must be admitted, they have one of the best supports I've encountered.

Vugar Ramazanov 8 months ago

4