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Domain registrant and brixly emails

Hi brixly team and all. Using the Reseller for clients and domains are obviously registered with brixly. Now I have been made aware that my clients are getting emails directly from brixly for domain management to verify contact information for a .com transfer exposing brixly as out host essentially. Obviously if you dig deep enough you can find some information mainly the new enix being the whois lookup Registrar: Enix Ltd [Tag = CLOUDNS] but I find it a little concerning emailing directly our clients who don't know who brixly are and asking if spam or if need to action this. Is there any solutions that can be looked into here to go through the Reseller for this information to be sent to the client some how.

James Pennicott 3 months ago

1

Reseller tool shared blacklist/rules

Now that SpamExperts is gone and mailscanner don’t even catch 50% of the spam blocked by SpamExperts, it would be nice to have a global blacklist or even better, a tool to block emails by rules like the one you find in any email client. I mean something like “word1 && word2 && (word3 || word4)” or “domain=xxxx && title contains yyyy or body contains zzzz“. I mean, a global way to manually block emails with viagra, prostate, etc. would already be of great help without awaiting the bayesian filter of mailscanner to become aware of the problems. I ask this because we have already trained Mailscanner manually, with lots of email, and I can still see serious spam with a score of 0 or even negative values. Maybe after 10.000 email it will learn eventually, but in the meantime…

Riccardo Bartolini 6 months ago

1

Completed

Recent Changes to Email systems

Dear New Management, The previous emails setup was working quite well. I personally had very few issues and once I onboarded my customers into SpamExperts, they were quite happy. Now in the past few days - since you decided to remove both Mailchannels and SpamExpert I am dealing with more complaints and issues than I have had in the entire time I have been with Brixly. As no information was provided about the ‘new better system’ I have been scraping the internet to find out about Mailscanner, having only found out it was the new default by jumping into cPanel. Not a great experience. I am sure that moving to a free open source system is much more cost-effective than paying for SpamExperts - and if it works, and suitable levels of documentation and customisation is provided then I have no issue. But that doesn’t seem to be the case so far. The loss of Mailchannels is proving to be a serious issue, for me at least. I have clients who are almost unable to operate as the server IP I am on is on multiple block lists and blacklists and has been completely barred by Microsoft - meaning no emails to anyone or any business on 365. I would love to know what Mailchannels has been replaced with? In your own words from the brief note in the changelog ‘We’re moving to a new solution which will provide better email delivery rates and higher reliability’ - is the new solution no solution at all? Just send email from the server? Sadly, neither of these promises seems to have come through - but maybe these are interim issues, or teething problems? I don’t know as we haven’t had any information. This isn’t a great start. Can I ask that you communicate with your customer base, let us know what is happening, as Brixly has done so well in the past. As things stand, I am sure I am not the only one wondering if this is setting the tone for how things might continue to go from here.

Andrew Welham 7 months ago

12